🌷 Return & Refund Policy – StyleBerry

At StyleBerry, we truly hope you love every piece you receive from us. We carefully check each item before shipping, but if something unexpected happens, we’re here to help 🤍

✅ What items are eligible for return?

We only accept returns and refunds for:

• Defective items, or
• Incorrect items received (wrong design, wrong colour, wrong product)

If the item you received is not in the above condition, we’re unable to proceed with a return or refund. Thank you for your kind understanding.

⏰ Return Request Period

Please contact us within 7 days from the date you receive your parcel if you notice any defect or wrong item.

Requests made after this period may not be accepted.

📦 Return Conditions

For a return to be accepted, the item must:

• Be unworn, unwashed, and unaltered
• Have all original tags still attached
• Be returned in original packaging (if possible)

🎨 Colour & Measurement Disclaimer

• Due to lighting and screen differences, slight colour variations may occur. This will not be considered a defect.
• Measurements may vary by 1–3cm depending on fabric and measurement method. This is also not considered a defect.

💳 Refund Process

Once we receive and verify the returned item:

• Refund will be processed to your original payment method
• Kindly allow up to 7–14 working days for the refund to reflect, depending on your bank

🔄 Out of Stock Items

If the item you placed order is out of stock, you may choose to:

• Exchange for another item of equal value, or
• Top up for a higher value item, or
• Request a refund

📩 How to Request a Return

Please contact us via:

styleberryconcept@gmail.com

with the following details:

• Order number
• Clear photo/video of the defect or incorrect item
• Brief explanation of the issue

Our team will guide you through the next steps 🤍

📝 Final Note

StyleBerry reserves the right to make the final decision in any dispute case.

We appreciate your love and support always, and thank you for shopping with us 💕